FAQ

Clubcard is a membership card of Tesco Lotus that helps you save when you shop at Tesco Lotus. Clubcard allows you to earn Clubcard points for every purchase at any branch of Tesco Lotus (Every 2 Baht = 1 Clubcard point) to enhance privileges for the members and show our appreciation for shopping with us.

Clubcard mobile app can help you manage your Clubcard account comprehensively such as checking, redeeming and transferring points. With the mobile app, whether using cash vouchers and discount coupons or updating your personal data will be easier and faster at your fingertips.

You can simply update your personal data by yourself, just click "My Clubcard" menu and go to "My Personal Details". The data will be updated in the database instantly, no longer need to contact Clubcard call center.

Registration for a Clubcard is free of charge.

What is Tesco Lotus Shop Online?

Tesco Lotus Shop Online is the exciting service from Tesco Lotus. This service allows you to choose a wide range of products from the comfort of your own home, and have them delivered directly to your door at a time to suit you.

We offer you low prices and promotions like in Tesco Lotus Hypermarket store (price based on actual selling price on day of delivery from Tesco Lotus Hypermarket store) so that the major benefits of shopping at Tesco Lotus Hypermarket are available to everyone with an access to the Internet.

Got a Clubcard? Earn points on-line with Tesco Lotus Shop Online!

How is my order picked, packed and delivered to keep everything fresh? There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality.

Our expertly trained shoppers always pick products which are freshest and have the longest sell by dates available at our stores. They also carefully select the best ones available as if they were shopping for themselves. They ask themselves the question "would I buy it?" and therefore don't send out anything that is not of the great quality.

When packing your products our team are trained to separate food from non-food, chilled from frozen and heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself.

We also store all products in climate controlled areas - including in our vans. This ensures that your shopping is delivered in top condition and arrives at the correct temperature.

Where do we deliver?

Our online shopping service is currently available some areas of Bangkok. To check whether we operate in your area, go to our service availability checker on our website.

How do I know whether Tesco Lotus Shop Online will deliver to my address?

To check whether we offer our service in your area, go to our ' Service availability' page and choose your district from the dropdown list and the serviceable sub-districts will appear.

What personal details will I need to enter in order to register for Tesco Lotus Shop Online? Are they safe?

To register you will need to enter your:

• Email address and password
• Address where you want your order to be delivered
• Address nickname (this is for your reference, e.g. "home")
• Phone number
• Full name
• Clubcard number (this is optional - you can enter this information if you want to receive Clubcard points for your shopping)

We keep all of your personal information stored safely and securely in accordance with our Terms and Conditions.

Do I have to give payment card details to register?

No, you don't have to give any payment details when you register. If you choose to pay online for an order, we'll ask you for your card details just before you confirm your order (they will be encrypted and stored securely). Alternatively you can pay by card at your door and you won't have to give us any payment card details.

What is 'My Account'?

'My Account' is the section on our website where you can check all the details that you have given us about your online shopping account. You can update your address and phone number, Clubcard number and Contact preferences using this section of the website. To update any other details please call Customer Services.

What should I do if I forget my password?

If you forget your password, you can reset it by using the 'forgot your password' link on the sign in page. Follow the link and enter your email address, and we will send you an email with a link to reset it. Then, simply enter a new password and confirm it to complete the reset.