My Lotus's FAQ

Clubcard is a membership card of Tesco Lotus that helps you save when you shop at Tesco Lotus. Clubcard allows you to earn Clubcard points for every purchase at any branch of Tesco Lotus (Every 2 Baht = 1 Clubcard point) to enhance privileges for the members and show our appreciation for shopping with us.

Clubcard points from every purchase at any Tesco Lotus branch will be converted into cash vouchers automatically (minimum 1,000 Clubcard points = cash voucher 10 baht) and sent to your door by mail every 3 months or use via Clubcard app. Clubcard points that are not turned into cash vouchers will remain in the system and never expire. You can enjoy further various exclusive privileges that fits your lifestyle such as redeeming points for special rewards and to win luxurious rewards via Clubcard mobile app, transferring points to AirAsia BIG Points for redeeming free domestic and international flights or transferring to Esso Smiles points for instant fuel redemption at Esso service stations nationwide, purchasing member price products, booking performance tickets for special price, getting a chance to win a prize, joining our most exclusive activities and receiving free product simples or new products.

Clubcard points will be calculated every three months and converted into cash vouchers sent to your home in March, June, September, and December.

Members can check points from 3 channels

1. At the bottom of a sales slip by simply checking at the bottom of the sales slip after making a purchase with Clubcard
2. Clubcard call center at 1712 press 2 press 3, everyday from 9 am – 11 pm
3. Clubcard mobile application lets you check point balance and all valid cash vouchers easily anytime and anywhere

There are some products that do not earn Clubcard points, including Liquor, Tobacco, pharmacy, formula milk for baby and infant (formula 1 and 2), energy drink, MSG, Birdy ice coffee, bill payment and postage service as well as purchase from food court and Tesco Lotus tenant shops.

Simply present your Clubcard or inform your mobile phone number to the cashier before making a purchase, points will be earned automatically! Spending through Tesco Lotus Visa credit card can also earn points as well.